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Privacy policy

Last Updated: 19 October 2026

1. Introduction

ROC Trailers is a trading name of ROC (UK) Manufacturing Ltd, a company registered in England and Wales under company number 14355968.

Our registered address is:

Unit 6, Anglo Business Park
Smeaton Close
Aylesbury
Buckinghamshire
HP19 8UP
United Kingdom

ROC (UK) Manufacturing Ltd ("we", "us" or "our") is responsible for the personal information described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, submit an enquiry, request a quotation, communicate with us or purchase our products.

Website: https://roc-trailers.co.uk
Email: trailers@roc-uk.co.uk
Telephone: +44 (0)1296 438206

2. Information We Collect

We may collect and process the following categories of personal information:

Contact Information

Your name, email address, telephone number, company name, job title and business or delivery address.

Enquiry and Quotation Information

Information provided through our website enquiry forms, quotation requests, emails or telephone conversations, including product requirements, project specifications and technical information.

Customer and Transaction Information

Information relating to quotations, purchase orders, invoices, payments, deliveries and customer correspondence.

Website Usage Information

Technical information collected when you visit our website, which may include your IP address, browser type, device information, pages visited and interactions with our website.

Communication Records

Records of correspondence and communications relating to customer enquiries, quotations, orders and ongoing business relationships.

We aim to collect only the personal information reasonably necessary for our business activities.

3. How We Collect Your Information

We may collect personal information when you:

  • Submit an enquiry or quotation request through our website.
  • Contact us by email, telephone or other communication methods.
  • Request technical information about our products.
  • Place an order or enter into a business relationship with us.
  • Browse or interact with our website.
  • Communicate with our employees or representatives.

We may also receive relevant business contact information from organisations you represent, referrals or other legitimate business sources.

4. How We Use Your Information

We may use your personal information for the following purposes:

  • Responding to customer enquiries and quotation requests.
  • Providing product information, technical advice and customer support.
  • Preparing quotations and processing purchase orders.
  • Managing manufacturing projects, deliveries and customer requirements.
  • Communicating about orders, lead times and project progress.
  • Maintaining customer and supplier relationships.
  • Managing invoices, payments and business records.
  • Improving our website, products and services.
  • Maintaining website security and preventing misuse.
  • Complying with applicable legal and regulatory obligations.
  • Sending relevant marketing communications where permitted by law.

We do not sell your personal information to third parties.

5. Legal Basis for Processing Personal Information

Under UK GDPR, we process personal information where we have an appropriate lawful basis.

Contractual Necessity

Where processing is necessary to take steps at your request before entering into a contract or to fulfil a contract with you personally.

Legitimate Interests

Where processing is necessary for our legitimate business interests, including responding to business enquiries, managing customer relationships, preparing business-to-business quotations, maintaining records and improving our services, provided these interests are not overridden by your rights.

Legal Obligations

Where processing is required to comply with applicable laws, including accounting, taxation and regulatory requirements.

Consent

Where you have provided consent for specific processing activities, such as certain marketing communications or the use of non-essential cookies.

Where we rely on consent, you may withdraw it at any time.

6. Sharing Your Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business.

These may include:

  • Shopify, our website platform provider.
  • IT, website hosting and email service providers.
  • Accounting, invoicing and payment service providers.
  • Delivery companies, freight forwarders and logistics partners.
  • Manufacturers, suppliers and subcontractors involved in fulfilling customer requirements.
  • Professional advisers, including accountants, insurers and legal representatives.
  • Government authorities or regulatory bodies where disclosure is legally required.

We only share information where there is an appropriate business or legal reason to do so.

Where third parties process personal information on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place.

7. Website Hosting and Shopify

Our website is operated using Shopify.

Shopify may process personal information and website usage information to provide hosting, website functionality, security, analytics and other services associated with operating our website.

Depending on the services used, Shopify and its service providers may process information in countries outside the United Kingdom.

For further information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

8. Cookies and Website Analytics

Our website uses or may use cookies and similar technologies to support website functionality, improve performance and understand how visitors interact with our website.

These technologies may include:

Essential Cookies

Cookies necessary for website operation, security and essential functionality.

Analytics Cookies

Cookies used to understand website traffic, visitor behaviour and website performance.

Marketing Cookies

Cookies used to measure advertising effectiveness or support relevant marketing activities, where such services are enabled.

Where required by law, we will request your consent before using non-essential cookies or similar tracking technologies.

You can manage your cookie preferences through the consent controls provided on our website, where available, or through your browser settings.

Further information is provided in our Cookie Policy.

9. Marketing Communications

We may contact business customers and relevant business contacts with information about our products, services and developments where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications.

You can request that we stop sending marketing communications at any time by using the unsubscribe instructions included in relevant messages or by contacting us at:

trailers@roc-uk.co.uk

Opting out of marketing communications will not prevent us from contacting you regarding existing enquiries, quotations, orders or other necessary business matters.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include:

  • Responding to enquiries and quotation requests.
  • Maintaining customer and supplier relationships.
  • Managing orders, deliveries and warranties.
  • Keeping financial and accounting records.
  • Meeting legal and regulatory obligations.
  • Establishing, exercising or defending legal claims.

Retention periods depend on the nature of the information, the purpose for which it was collected and any applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, misuse or disclosure.

These measures may include secure website hosting, access controls, password protection, restricted access to business information and appropriate security procedures.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. International Data Transfers

Some of our service providers, including website hosting and business software providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that transfers comply with applicable UK data protection legislation.

This may include relying on UK adequacy regulations or implementing appropriate contractual safeguards where required.

13. Your Data Protection Rights

Under UK data protection law, you may have the following rights:

  • Right of Access: Request access to personal information we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your personal information in certain circumstances.
  • Right to Restrict Processing: Request restrictions on how your information is processed in certain circumstances.
  • Right to Object: Object to certain processing activities, including direct marketing.
  • Right to Data Portability: Request transfer of certain personal information where applicable.
  • Right to Withdraw Consent: Withdraw consent where we rely on it to process your information.
  • Rights Relating to Automated Decision-Making: Exercise applicable rights in relation to qualifying automated decisions.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact:

trailers@roc-uk.co.uk

We will respond to requests within the timeframes required by applicable data protection legislation.

14. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

15. Children's Privacy

Our website is intended primarily for businesses, professional customers and individuals seeking industrial trailer and material handling solutions.

We do not knowingly collect personal information from children for commercial or marketing purposes.

If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to address the situation.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, legal obligations or data protection practices.

Any changes will be published on this page with an updated revision date.

We recommend reviewing this Privacy Policy periodically.

17. Contact Information

If you have any questions about this Privacy Policy, how we process personal information or wish to exercise your data protection rights, please contact:

ROC Trailers
A trading name of ROC (UK) Manufacturing Ltd

Company Registration Number: 14355968

Registered Address:
Unit 6, Anglo Business Park
Smeaton Close
Aylesbury
Buckinghamshire
HP19 8UP
United Kingdom

Website: https://roc-trailers.co.uk
Email: trailers@roc-uk.co.uk
Telephone: +44 (0)1296 438206

If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office
Website: https://ico.org.uk